Frequently Asked Questions

Most frequent questions and answers

1. How do I place an order? Shopping at dianora.in is easy and secure. Placing an online order requires just a few steps:
  • Select an item you would like to purchase, and then click the Add to Cart button from either the quick view or product detail page.
  • You can then choose to continue shopping which would allow you to browse and add more products, or you can go directly to Checkout.
  • If you choose to continue shopping, when you have finished browsing and adding products to your Shopping Cart, please click on the Shopping Cart at the top right corner of page, and follow the Checkout steps.
  • During the Checkout process, you will be asked for the delivery address and payment details.
  • An email will be sent to your email address containing confirmation of receipt of your order and an order number.
2. What should I do if I’m having trouble placing an order?
  • If you are facing any technical difficulties with the website, please call us toll-free at 1800-4250-125 or 9387 102 255 or contact us via email through [email protected] or WhatsApp at 7909 168 425
3. How quickly will my order be processed?
  • We value the trust you place in us, and we make every effort to process your order as quickly as possible. Please note that on occasion, such as during holiday rush, large sale events, or other events outside our control, there may be a slight delay in the processing time..
4. How can I track the status of my order?
  • You order can be tracked by visiting your account, or by clicking on the link sent to you through email or message.
1. How do I pay for my order?
  • We only accept online payments made at the time of placing your order. You can pay for your orders via all Major Debit and Credit Cards, Net Banking, Wallet Payment, UPI or other available payment modes. Your payment information is encrypted and stored safely and securely by the Payment Gateway provider.
2. Do you offer Cash on Delivery?
  • Yes, we currently offer Cash on Delivery for payment of your orders.
3. Are there any Hidden Charges for purchases on Dianora India?
  • No, we do not have any hidden charges when you make a purchase on this website. Your total order amount will be displayed at the time of payment and before your order is placed. We will not charge you any amount in excess of what is reflected on the invoice.
4. Does Dianora India store my Credit / Debit card information or my Net banking account information?
  • No, Dianora does not collect or store your credit / debit card information or your net banking account information. When you choose to an online payment option, you will re-directed to our payment gateway partner PayuMoney for processing your payment. Your card / account information is securely processed by PayuMoney and the corresponding banks, without any sensitive information passing back to us. We only receive limited information that is necessary to verify whether the payment for your order was successful.
5. My payment has failed. What can I do?
  • Your payment transaction may fail for reasons such as submission of incorrect payment details or exceeding your transaction limit. Most failures are recorded based responses sent by your bank. Since the payment is handled by your bank and a payment gateway partner, we receive only limited information regarding the payment failure.
  • If you have been charged for your failed transaction, please wait at least 48 hours for an automatic refund or contact your bank.
1. How do I find a product online that I saw in a store?
  • At Dianora India, we have created detailed descriptions of every product on the website. You may use our Search feature to find a product by keyword or model number. If a product cannot be found by searching for it, please reach out to our customer support.
2. How often are new products added to the online store?
  • We add products to our online store frequently, and offer new sales and promotions, as well, so check back often for new products and great offers.
1. How I do return or exchange a product?
  • Currently we accept returns of products only if they are certified as Dead on Arrival (‘DOA’) by our Authorized service representative. The Process for initiating a return shall be as follows:
  • If your Order has any performance issues, please contact our Customer Care and inform about the issue. The Service representative shall visit You and analyze the product. Once the product has been certified as DOA by our representative on its discretion, he will seal the product along with all its accessories in the original packaging box and will direct you to return the device to the Us. Please ensure the DOA seal is not tampered with when returning the product.
  • A request will be initiated by you to arrange for pickup of the product by calling our Customer Care. Before accepting a return our logistics partner will ask you to share a copy/image of the DOA Sealed product and the DOA Certificate.

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